Reviews of the technology now standing between people and the state: digital identity, benefits portals, case management, records systems. Coverage weighs vendor claims against uptime, accessibility and contract value. For technology leads in government, procurement officers and civic technologists deciding whether to build or buy.
The federal government's shared sign-on service now serves tens of millions of accounts — and its hard problem is not passwords, it is identity proofing at scale.
Asha Venkataswamy · January 26, 2026
Publishing service-request data turned 311 from a phone line into an accountability instrument — where cities publish request IDs, closed times, and the gaps between.
Asha Venkataswamy · January 4, 2026